Your feedback helps us grow and improve the way we support our participants.
We are committed to listening, responding, and resolving concerns in a fair and respectful manner.
Submit Feedback or Complaint
Complete the form below to share your feedback or raise a concern.
We take all feedback seriously and aim to respond promptly.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
How We Handle Complaints
All feedback and complaints are treated with care, confidentiality, and fairness.
Acknowledgment
We aim to acknowledge all submissions within 1 business day.
Investigation
We thoroughly review all concerns with care and fairness.
Real Progress
We work towards a timely resolution and communicate outcomes clearly.
Not Satisfied with the Outcome?
If you are not satisfied with the outcome, you may escalate your concern, and we will guide you through the next steps. We are committed to ensuring every concern is heard and addressed fairly.
External Support
If you prefer, you can contact the NDIS Quality and Safeguards Commission for independent support or to lodge a complaint.
Interpreter services available: If you need an interpreter, contact the Translating and Interpreting Service (TIS) on 131 450 and ask to be connected to the NDIS Commission.
Prefer to Speak Directly?
Our team is here to listen. Contact us directly to discuss your feedback or concerns.
Oops! Something went wrong while submitting the form.
Acknowledgement of Country
Supporting Needs acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders past, present and emerging.
.png)
.png)
.png)
.png)
.png)
.png)